Refund/Return Policy:
Here at Biological Bodies, we know how annoying it can be having to return products.
We have therefore put into place an easy and simple step by step process making it as painless as possible.
Step 1:
When returning items, please ensure you print off the product paper work by clicking on the following link: PRODUCT REFUND/RETURN PAPERWORK
Step 2:
Make sure that this paper work is enclosed with the returned items and Return to the address on the paperwork.
General:
Received a faulty item:
We are so sorry to hear that you have received a faulty item; If this situation occurs to you please send us the following information:
*Your order number
*Item name
Along with photos that show:
*Product fault as clearly as possible.
*Full length photo of the item.
*The Biological Bodies logo.
Once received a replacement will be sent out to you.
Please note, there is no need to send us the faulty item as this could delay the process.
Here at Biological Bodies, we know how annoying it can be having to return products.
We have therefore put into place an easy and simple step by step process making it as painless as possible.
Step 1:
When returning items, please ensure you print off the product paper work by clicking on the following link: PRODUCT REFUND/RETURN PAPERWORK
Step 2:
Make sure that this paper work is enclosed with the returned items and Return to the address on the paperwork.
General:
- After delivery, you have 14 days to return your items. These 14 days begin of the day of your delivery.
- Returns will only be accepted if the items are returned as new, unworn, and unwashed, all labels still attached, with no marks, rips or tears and in their original packaging.
- We only offer refunds onto the original payment method used to make the order.
- Exchanges are NOT part of our return policy.
- The return costs are to be covered by you and will not be refunded.
Received a faulty item:
We are so sorry to hear that you have received a faulty item; If this situation occurs to you please send us the following information:
*Your order number
*Item name
Along with photos that show:
*Product fault as clearly as possible.
*Full length photo of the item.
*The Biological Bodies logo.
Once received a replacement will be sent out to you.
Please note, there is no need to send us the faulty item as this could delay the process.